Policies

For up-to-date information about our policies and standards of service in the following areas:

Helping you

• Example Policy 1
• Support for vulnerable customers
• Having difficulty paying?
• Prepayment meters
• Energy efficiency

Keeping our promises

• Guaranteed Standards of Performance
• Site access
• Treating customers fairly
• Quarterly performance reporting

Legal stuff

• Terms and conditions
• Website and App – terms of use
• Business terms and conditions
• Privacy policy
• Modern slavery statement

Keeping everyone safe

• Our Covid-19 risk assessment for Sero Life